FAQ

What is so great about the service you provide?

Our goal is to be responsive and try to get you what you need in minutes whether it is an order, information you need fast, or just to be pointed in the right direction. We love helping whether you make a purchase or not.

Is there a difference between a drivers record and a drivers abstract?

No, they are exactly the same thing.

What is a CVOR Abstract?

A CVOR is a Commercial Vehicle Operator Record Driver Abstract. It is for Commercial Tow Truck and Tractor drivers with a registered gross weight or an “actual weight” of more than 4,500 kg (9,920 lbs). “Actual weight” means the weight of the truck or tractor only, which may include weight transferred to it by an attached trailer. Also applies to buses with a seating capacity for 10 or more passengers. More details appear further below.

What type of driving record will I receive for the regular Drivers Abstract portion of my order?

For non commercial drivers you will receive an uncertified 3 year drivers abstract (driving record) that is typically used for personal, insurance, and employment purposes in digital PDF form which is a very common digital format and will allow you to forward it or print it out anytime.

What is the cost of the Drivers Abstract Bundle?

The cost for the bundle is $48. There is a discount for multiple orders reflected in the drop-down before placing your order.

I moved out of Ontario and surrendered my Ontario drivers licence when I got my new one in my new Province. Now I need to order my Ontario abstract but I don’t remember my old Ontario drivers licence number. What do I do?

Best solution is to review this list of the various types of Drivers Records available before making a purchase and if you are unsure, call Service Ontario at 1-800-267-8097. Go through the menu for drivers and ask to speak to a representative. They will ask you a few questions to confirm your identity. Once confirmed they will give it to you over the phone. Do not email them as they take a long time to respond and will not provide the information by email over concerns for privacy.

I need proof that I took my drivers education course.

You need to order a Drivers Licence History (see #6 on this list). Please note this document does not include conviction information or points total which you can order as a bundle here, or on its own here.

How long is my 3 year drivers abstract valid for?

An abstract does not expire. The information on it just becomes stale after a while. For example, it may make no sense to order an abstract today if you were going to give it to a potential employer in a month, especially if you know it is clean (no convictions) since they would probably want one with the most up to date information. Every employer and insurer might have their own preference too. It is best to order it as close to the date you need it if your record is clean. Alternatively, you may want to order it early to view your record if you know in advance that you have items on your record that might affect a job application and/or when seeking insurance. That way you can check when the offences will expire and plan your activities around those dates.

What type of information will be included on a regular Drivers Abstract?

The 3 year Driver’s licence history includes the following:

  • name (as it appears on the driver’s licence)
  • driver’s licence number
  • date of birth
  • sex
  • height
  • class (G, M, etc.)
  • conditions and endorsements (for example, requirement to wear glasses or contact lenses to drive, ability to drive a vehicle with air-breaks, etc.)
  • status (for example, licensed, unlicensed, suspended)
  • earliest licence date available, and
  • expiry date
  • demerit point total
  • active fine suspensions, Highway Traffic Act and Criminal Code of Canada convictions, suspensions and reinstatements over the past 3 years (reinstatements may not appear for all suspensions, for example, previous fine suspensions)

What types of Drivers Records are available?

If you need a driving record, there are different types available but there are also restrictions with respect to who can order them (public, law enforcement, etc.), how they can be ordered (online or via downloadable form), how quickly they can be received (instant or 10-15 days via Canada Post). Click here for a full list of non commercial records and here for Commercial CVOR abstracts.

Do I have to order an Abstract or driving to check if my licence is valid or under suspension?

No. The Government of Ontario provides an excellent free lookup tool here.

How do I renew my CVOR Certificate online?

Your can renew a CVOR certificate here up to 60 days before expiry

What is the threshold for being charged with Stunt Driving?

When traveling at a rate of speed that is 50km/h or more over the posted speed limit you might be charged with racing or stunt driving.  Your license will be suspended and your vehicle will be automatically impounded on the spot for 7 days. You will be responsible for all costs associated with the suspension and impounding process. Commercial and/or rental vehicles are not exempt from impoundment. In addition to the immediate penalties the charge of stunt driving or racing carries charges which include but are not limited to:

  • Minimum $2,000 fine
  • 6 demerit points
  • License suspension for up to 2 years for a first offence
  • License suspension for up to 10 years for a second offence
  • Imprisonment for a term lasting no more than 6 months

What type of information will be included on a CVOR Abstract?

  • commercial vehicle inspections, 
  • convictions,
  • collisions including a description of each accident, conviction and inspection, plus microfilm reference numbers. (Collisions will only be displayed if they are associated with a safety related driver conviction)
  • licence number
  • name
  • class
  • condition
  • expiry
  • medical due dates
  • status

What type of information will be included on a certified CVOR Abstract?

A certified copy of a Driver’s abstract is typically used for legal purposes. It has an official seal endorsed by the Ministry. To request a certified Driver’s abstract, check the box provided.

How can I learn about Demerit Points on my abstract.

Please read our downloadable guide to Demerit Points

How Do I Get a 5 year “Certified” Statement of Driving Record?

You can only get it online from the Ontario Ministry of Transport here

Can I the demerit points removed from my abstract?

Please read our downloadable guide to Demerit Points

How do I fight a ticket or go to court to get my demerit points removed?

Please read our downloadable guide to Demerit Points

What information is not included?

The record does not show expired medical suspensions

Who can I order a drivers abstract for?

You can order a three-year Uncertified Driver Abstract for any driver with an Ontario Driver’s Licence.

How long will it take to receive my record?

You will receive your record via email within minutes under normal circumstances. The digital PDF copy can be kept in your email, saved on your computer and printed anytime.

What types of payment are accepted?

Visa, MasterCard, American Express, Discover, Debit cards, PayPal and Interac e-transfer.

What if I don’t receive my record?

If you don’t receive your document within minutes contact us. You should receive a response within minutes under normal circumstances.

Why is address information not available on my driving record?

A residential address is not provided on an uncertified driver’s record to protect the personal privacy of the driver.

Can I get a refund?

No. All sales are final. Once an order has been submitted, we start processing in minutes so we can deliver your product as soon as possible. We cannot cancel or refund any orders. Refunds are not available even in the event that an order cannot be processed within the advertised time window as we are conducting any transaction on a best effort basis. The Site is wholly dependent on the ability of the Ministry of Transportation’s systems to be operational and both receive and send back data with respect to the request made by the Site user.

This FAQ was updated July 2021 and is Copyright of Ontario Drivers Abstract